Metro Mattress
Reviews and Complaints
Mattress
User's recommendation: Be careful
Want to change my matress
Preferred solution: My mattress in gurantee please change
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Verified Reviewer | Hopewell, New YorkResolved: Bad Service
Company fixed the issue and I have been provided with product replacement.
Preferred solution: Price reduction
User's recommendation: If you don't receive all the products you ordered, make sure Metro does the leg work.
Mattress
User's recommendation: Becareful
Customer service
Preferred solution: Let the company propose a solution
User's recommendation: You don’t want to know
Damaged product
- Truthfulness - liars all of them
Preferred solution: Let the company propose a solution
User's recommendation: Don’t go to metro mattress
*** Mattress
Preferred solution: Full refund
User's recommendation: DO NOT SHOP HERE
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Verified Reviewer | Lockport Town, New YorkBad sales
Preferred solution: Let the company propose a solution
User's recommendation: No f—kin way
Issues with bed
User's recommendation: Run and never buy from this company
Problems with the bed base& more
Preferred solution: just want the bed to work
Resolved: Very Dissatisfied
Issue was resolved. District Manager contacted me and offered a Latex Topper, discounted price.
I’ll let you know how it works out. This was helpful indeed
- Great salesman
- Trial period
Preferred solution: Full refund
Never, ever go there
- Poor quality pricing and return exchange policy
Worst mattress ever
Metro Mattress - Geneseo NY - BIG RIP OFF
- Truthfulness - liars all of them
Preferred solution: Price reduction
Worst customer service in the business
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We cancelled the very next day and they are stating that someone will call us about our refund ... From what I'm seeing here I'll bet they did not cancel the order ...