Update by user Oct 19, 2012
On Friday 10/19/12 they made good and replaced the mattress. While I am still upset with management, the people who did the actual delivery ( all 3 sets) were professional and I can\'t fault them.
Update by user Oct 17, 2012
Since I posted this complaint, they have promised to give us the new mattress no questions asked if I remove this post. It doesn\'t appear that I can do that, but as of now they have agreed to honor the warrantee.
Original review posted by user Oct 16, 2012
We purchased a mattress with a 20 year warranty from Metro Mattress in 2007, by 2012 it was sagging badly. When the people came to replace it they insisted there was a stain on it that voided the warranty.
The stain was visible only to them, not to anyone else. The warranty makes no mention of stains voiding it.
After many phone calls and even a trip to the store they still will not honor the warranty.
It is obvious their delivery people (who came twice!) are instructed to find a reason to deny a claim. Very bad service indeed.
Monetary Loss: $1069.