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Metro Mattress - Worst mattress ever

My wife and I spent almost $4000 On a new mattress set and after 1 night of sleeping on it were very dissatisfied with the quality. Mattress in the store was more comfortable than the 1 we received. Was told it was an as-is sale but we definitely will be wanting a refund
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1188752
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Went to Metro Mattress - Geneseo NY. Bought a twin size mattress for $700. They include a free mattress pad & pillow. Delivered 2 weeks late because the salesman's wife had a baby??!! Come home from work - it's on the floor & doesn't look like the one in the showroom....
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1.5
Geneseo, New York
Product
I didn't like
  • Truthfulness - liars all of them
#1177840
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Metro Mattress - Just financed

I just financed with metro mattress..but after read all the awful reviews?! Omg!!! No way will I get anything from this company!! Out of 90 reviews..I read two nice ones..this company needs to check these reviews daily and realize people are not happy..such a shame
#1165824
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10 weeks ago I contacted metro mattress about a defect in the mattress we bought about 2 years ago.We paid over $1000.00 for it.It took the warranty people over 6weeks to finally contact me.They said they could only come out to see it on the weekends.Very inconvenient...
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1.0
#1139501
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Metro Mattress - Awful company

We spent a lot of money at metro and the guy who was head of customer service did nothing to help us and he thought he was arrogant and so surprised he is able to stay in this position with all these complaints coming through.
#1068919
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Metro Mattress Customer Care Review

Purchased a mattress from Metro mattress have a problem with it and customer service are not doing nothing to help me
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1008884
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Short Review on January 14, 2017

I tried to take my common off but can't figure out how
#991067
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Their add says if you are not completely satisfied with your purchase you can exchange for a new purchase within one year of the purchase. I was delivered a box spring with a torn netting and the wood cracked on the box spring after one use. The bottom of the mattress...
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Anonymous
Anonymous

I bought 2 mattresses and was told I would be contacted for follow up and be eligible for 3 gift cards after a review of my experience. I have not been called or contacted v...

1.5
Product
I didn't like
  • Bed is defective and customer service not very helpful
#990629
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Me and my wife stop that Metro mattress to buy a bed and met a Salesman whose name was Steve he showed us several beds we picked one and while he was figuring out the paperwork to keep within our budget gave us a monthly payment and we agreed upon it and we asked him...
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Anonymous
Anonymous

Please take down. It won't let me

Anonymous
Anonymous

You can delete these comments I won't get anywhere anyway

#990323
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While the individual sales representatives are quite pleasant the corporate model seems nothing short of predatory. I purchased a matress a pillow, and a hundred dollar matress protector coming out to s total of 800$ my original budget was half that. But nothing...
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Anonymous
P payment o9az

I have 2 different friends who are elderly both purchased a mattress after basically being forced to buy ,both friends wanted to return product answer by salesperson I told yo...

Anonymous
Anonymous

Call me and resolve this like you promised

1.4
#954019
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