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10 weeks ago I contacted metro mattress about a defect in the mattress we bought about 2 years ago.We paid over $1000.00 for it.It took the warranty people over 6weeks to finally contact me.They said they could only come out to see it on the weekends.Very inconvenient...
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1.0
#1139501
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Their add says if you are not completely satisfied with your purchase you can exchange for a new purchase within one year of the purchase. I was delivered a box spring with a torn netting and the wood cracked on the box spring after one use. The bottom of the mattress...
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Anonymous
Anonymous

I bought 2 mattresses and was told I would be contacted for follow up and be eligible for 3 gift cards after a review of my experience. I have not been called or contacted v...

1.5
Product
I didn't like
  • Bed is defective and customer service not very helpful
#990629
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Me and my wife stop that Metro mattress to buy a bed and met a Salesman whose name was Steve he showed us several beds we picked one and while he was figuring out the paperwork to keep within our budget gave us a monthly payment and we agreed upon it and we asked him...
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Anonymous
Anonymous

Please take down. It won't let me

Anonymous
Anonymous

You can delete these comments I won't get anywhere anyway

#990323
Reply to reviews

Metro Mattress - Just financed

Metro Mattress
#1165824
I just financed with metro mattress..but after read all the awful reviews?! Omg!!! No way will I get anything from this company!! Out of 90 reviews..I read two nice ones..this company needs to check these reviews daily and realize people are not happy..such a shame
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Metro Mattress - Awful company

Metro Mattress
#1068919
We spent a lot of money at metro and the guy who was head of customer service did nothing to help us and he thought he was arrogant and so surprised he is able to stay in this position with all these complaints coming through.
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Metro Mattress Customer Care Review

Metro Mattress
#1008884
1.8
Details
Purchased a mattress from Metro mattress have a problem with it and customer service are not doing nothing to help me
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Short Review on January 14, 2017

Metro Mattress
#991067
I tried to take my common off but can't figure out how
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While the individual sales representatives are quite pleasant the corporate model seems nothing short of predatory. I purchased a matress a pillow, and a hundred dollar matress protector coming out to s total of 800$ my original budget was half that. But nothing...
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Anonymous
P payment o9az

I have 2 different friends who are elderly both purchased a mattress after basically being forced to buy ,both friends wanted to return product answer by salesperson I told yo...

Anonymous
Anonymous

Call me and resolve this like you promised

1.4
#954019
Reply to reviews
The last mattress I purchased was many years ago....and it was a very positive experience from start to finish. Over the years I have recommend Metro Mattress to family and friends. BUT never again..... It was a bad experience from start to finish. I had...
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1.0
Parish, New York
I didn't like
  • Customer service
  • Customer servi
#949939
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Do nothing not buy a mattress from metro mattress if you want a warranty fir your mattress. They have attempted three times to deliver our replacement mattress from our warranty. They came by first time and found a quarter sized stain on our bed. We cleaned the stain...
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Anonymous
Anonymous

You do realize that the replacement mattress comes from the manufacturer not metro mattress?? ALL manufacturers will go by the same standards no matter who you get it from.

1.2
#938254
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I just got off the phone with the manager and he stated that his inspector that came to my home found no smells of urine and nothing wrong with the Matress . Well get this,after my Matress was cleansed by Stanley steamer I washed the cover and placed it back on my bed,...
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I didn't like
  • Being lied to
  • Being ripped off
#902982
Reply to reviews
Purchased a firm Tempurpedic "breeze" Mattress from them. Salesman assured us that if we didn't like it we could exchange it for a softer mattress. After sleeping on it for 15 nights we decided the mattress was too firm so we told the them we wanted to exchange it. The...
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#900746
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I had my Matress cleaned by Stanley steamer per management due to the Matress cover not keeping my Matress dry as per the garrentee. So now I have a Matress that is still not clean although it was a good attempt by Stanley steamer. I called management to further...
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Product
I didn't like
  • Being lied to
#892184
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It is hard to even re-live the gut-wrenching experience I have had with Metro mattress. They lied to me and ripped me off for $1500+. I have been trying to contact some of their top management and they are blowing me off and refusing to rectify , or even discuss, the...
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1.5
I didn't like
  • Being ripped off
  • Being talked down to
  • Being lied to
#849320
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