I purchased a mattress from this company and two weeks later it started to sag considerably. I then contacted Metro Mattress and they sent an inspector to my home to take a look at the mattress.
The woman did a few "tests" on it. During so, It was very evident the mattress was defective. When she pushed down on the center of the bed it almost compacted completely. To my complete shock they claimed the mattress was perfectly normal, and there was "nothing they could do." I have experienced the same defective product and the same horrible customer service as mentioned above.
This company has no regard for their integrity. They sell a poorly made product, and have non-existent customer service. Upon many attempts to contact Mr.Bell, the few times we spoke he would of no help at all. He told me to "flip" the mattress, which is not possible because it wasn't a two sided mattress!
This was only two weeks after I purchased it, and he refused to do anything at all to help. Now I am out over $500 on a mattress which only lasted two weeks.
i strongly recommend not doing business with this company. They have been nothing but headaches.